Sussex Defence Solicitors cover all areas of criminal work providing expert representation for all offences, including Fraud, Terrorism, Drug Offences, Assault (Violent Offences) and Sexual Offences.
We have provided representation in many high profile cases across the country.
Representation can be provided in the police station, Magistrates and Crown Court. This will ensure you are represented from start to finish in all proceedings and are advised throughout to ensure the best possible outcome.
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we provide then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can contact our offices and we will provide you with a copy of our full complaints procedure, if you have not already received this at the outset of your case. Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority.
What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
Within six months of receiving a final response to your complaint
No more than six years from the date of act/omission; or
No more than three years from when you should reasonably have known there was a cause for compliant
If you would like more information.
Call: 0300 555 0333 between 9am to 5pm.
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
Sussex Defence Solicitors deal with a number of high profile and serious cases which has led us to develop a special relationship with London based Counsel, Carmelite Chambers.
Conferences with Counsel can be arranged for clients at any stage of their case. Please contact us to discuss any arrangements you may require.